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Deleting notes out of a template

  • January 30, 2017
  • 5 replies
  • 76 views

Spikeycloud
Active talker
I put a note in a couple of templates but I cannot delete the note anymore. Now the not appears in every ticket which is a problem. Is it possible to delete the note out of the templates without making all the templates again?

5 replies

Danny Tashiev
SysAider
  • SysAider
  • 4230 replies
  • January 30, 2017
Hi Spikeycloud, If you want to edit/remove notes in these cases, please disable the "Allow notes to be added only by using the "Add a note" button" under Settings > Customize > Appearance, and manually erase the note field. Cheers, Danny

Spikeycloud
Active talker
  • Author
  • Active talker
  • 125 replies
  • January 30, 2017
Danny Tashiev
Hi Spikeycloud, If you want to edit/remove notes in these cases, please disable the "Allow notes to be added only by using the "Add a note" button" under Settings > Customize > Appearance, and manually erase the note field. Cheers, Danny
It works! Thank you very much!

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  • Active talker
  • 25 replies
  • June 8, 2020
I am not able to delete an unwanted note in a template. I made sure that the "add a note" button is disabled. How can I manually delete the note?

  • Community Enthusiast
  • 12 replies
  • June 9, 2020
Hey Criss, just checked it too. Looks like the recent UI upgrade broke that feature. I'll submit a ticket for that.

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  • Active talker
  • 25 replies
  • June 10, 2020
I contacted Sysaid and they removed the notes for me, so I am good now. But it would be nice to have the ability to delete notes when needed. Hopefully they can add that back in.