I put a note in a couple of templates but I cannot delete the note anymore. Now the not appears in every ticket which is a problem. Is it possible to delete the note out of the templates without making all the templates again?
Hi Spikeycloud,
If you want to edit/remove notes in these cases, please disable the "Allow notes to be added only by using the "Add a note" button" under Settings > Customize > Appearance, and manually erase the note field.
Cheers,
Danny
Danny Tashiev Hi Spikeycloud,
If you want to edit/remove notes in these cases, please disable the "Allow notes to be added only by using the "Add a note" button" under Settings > Customize > Appearance, and manually erase the note field.
Cheers,
Danny
I contacted Sysaid and they removed the notes for me, so I am good now. But it would be nice to have the ability to delete notes when needed. Hopefully they can add that back in.