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Edit Default Basic/Advanced Request Template

  • November 21, 2016
  • 6 replies
  • 146 views

Is it possible to edit the default basic/advanced request templates to remove the statement "If relevant, add this Request details to the Knowledge base. Close the Request." out of the notes of those templates?

6 replies

Danny Tashiev
SysAider
Hi David, It's possible. First you'll need to disable the "Allow notes to be added only by using the "Add a note" button" option under Settings > Customize > Apperance, then access the relevant template and simply delete the text (and press Apply). You can re-enable the former option afterwards. Cheers, Danny

  • Author
  • Community Enthusiast
  • 2 replies
  • November 22, 2016
Thanks Danny. That solved it.

  • 2 replies
  • April 22, 2020
That did not work for me.

  • New SysMate
  • 7 replies
  • July 21, 2020
Same here, I see no way to delete the text, as is stated.

  • New SysMate
  • 1 reply
  • July 30, 2021
I need to be able to do this too. Help!

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  • Community Enthusiast
  • 6 replies
  • November 19, 2024

I think things have changed since this was originally solved 7 years ago and there will need to be a new request.  


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