How do you setup email notifications once a person has put in a request. I have setup an email account to send and receive but it does not appear to show any emails from service requests.
Thanks
Solved
Email Notification
Best answer by Sela Weinrob
Hi
You can set up notifications in the “Service Desk” → “General” settings.
Make sure to check the “Notifications will be sent for all new Service Records with Priority >=” and for the specific kind of users the “Status changes to” for example
Hi
You can set up notifications in the “Service Desk” → “General” settings.
Make sure to check the “Notifications will be sent for all new Service Records with Priority >=” and for the specific kind of users the “Status changes to” for example
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