How do you setup email notifications once a person has put in a request. I have setup an email account to send and receive but it does not appear to show any emails from service requests.
Thanks
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Hi
You can set up notifications in the “Service Desk” → “General” settings.
Make sure to check the “Notifications will be sent for all new Service Records with Priority >=” and for the specific kind of users the “Status changes to” for example
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