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Email Notification

  • 8 August 2022
  • 1 reply
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How do you setup email notifications once a person has put in a request. I have setup an email account to send and receive but it does not appear to show any emails from service requests.

Thanks

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Best answer by Sela Weinrob 15 August 2022, 21:25

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Userlevel 1

Hi @Geek girl,

You can set up notifications in the “Service Desk” → “General” settings.

Make sure to check the “Notifications will be sent for all new Service Records with Priority >=” and for the specific kind of users the “Status changes to” for example

 

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