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Good morning,

 

I don’t believe it’s possible but here goes.

 

We have a few automation email for example, one would be newstarter@example.com where we are notfied of a new user. This mailbox is unmonitored and would therefore not receive any replies. We can of course change this to our HR user.

 

What I would like is any emails from newstarter@example.com to have the request user field be automatically changed to hr@example.com IF the subject field is XXX.

 

In Settings>Service Desk>Email Rules> EMAIL RULE >    Update the following SR fields:
there is no option to change the request user. Is it possible to add this option? Or would this fall under a FR?

Hi Leon! 

For this specific case, I would advise setting an Action Builder from your email rule - Request user and  (“select the user/email address”)

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