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Question

Escalation rules - Add/Subtract to float field using "Action Builder"

  • September 27, 2024
  • 1 reply
  • 54 views
R
Active talker
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Hi there,

I just wanted to ask, if it is possible to add/subtract to a float field using the action builder on escalation rules.

If I’m using the “Reset Escalation Level” option for the “Escalation level” to cause the rule is re-run if the criteria is met, but I want to restrict the amount of re-runs of the escalation rule WITHOUT having to build an escalation rule X amount of times to check + set the field each time.

For example, A single escalation rule that adds +1 to a reminder-no field and the criteria of the same rule will only run when the reminder-no field is between 1-5 etc. 

Is this possible? 

 

 

 

 

 

1 reply

raluca.zarnica
SysAider
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Hi Justin,

 

Unfortunately, the action builder does not natively support arithmetic operations directly on fields. 

However, to further discuss about this as a potential new feature, please reach out to us either directly via chat, or by submitting a ticket.

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