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How to auto-fill fields in Incidents after adding Asset?

  • June 12, 2018
  • 1 reply
  • 22 views

Hi, Apologies if this is the wrong place to ask this, I am trying to make the ticket flow a little more logical. Example: We have an Asset in the Asset list in Sysaid. One of the fields is a Location List in the Asset. We also have a Location List in Incidents. Since an Asset is always at the same Location, and since the Location is already configured in the Asset; There should be a way to set the Location in the Incident after selecting an Asset. The 2 fields reference the same List, so when an Asset is added, the Location field should be tied to the information saved under the Asset. Is this possible in Sysaid? Cheers

1 reply

  • New SysMate
  • November 4, 2020
Hi FLDSMDFR, Did you ever work this out as I would like to be able to do this too? Thanks!