How to auto-fill fields in Incidents after adding Asset?

  • 12 June 2018
  • 1 reply
  • 14 views

Hi,

Apologies if this is the wrong place to ask this,

I am trying to make the ticket flow a little more logical.

Example: We have an Asset in the Asset list in Sysaid.
One of the fields is a Location List in the Asset.
We also have a Location List in Incidents.
Since an Asset is always at the same Location, and since the Location is already configured in the Asset;
There should be a way to set the Location in the Incident after selecting an Asset. The 2 fields reference the same List, so when an Asset is added, the Location field should be tied to the information saved under the Asset.

Is this possible in Sysaid?

Cheers

1 reply

Hi FLDSMDFR,

Did you ever work this out as I would like to be able to do this too?

Thanks!

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