We currently use the Status of Verified Closed however how do I configure it to actually close the ticket after a number of days of no response.
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Hi Dan,
Great question this can easily be cionfigured using escalation rules.
got to: Settings > Service Desk > Escalation Rules > Create New
Check IT out
Let us know how it goes,
Cheers,
Maayan
DanEcho
We currently use the Status of Verified Closed however how do I configure it to actually close the ticket after a number of days of no response.
Are there any examples of one. I'm not that up with setting those up.
Hi DanEcho,
You can dive deep into the configuration steps here
Cheers,
Maayan
DanEcho
Are there any examples of one. I'm not that up with setting those up.
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