Hi Keny!

Glad you reached out the answer has 2 parts:

1. With your license for incident tickets only you should be able to add custom fields here:

Settings> Customize> Fields Customization (Entities)



2. If you are interested also in Change/Request/Problem tickets this is an additional module called ITIL, reach out to our lovely Customer Success team for more information about what it includes and costs:

by email: success@sysaid.com or live chat



Let us know how it goes!

Cheers,

Maayan

kenisys
WHAT IS THE OPTION OR ROUTE TO CREATE A TEMPLATE WITH CUSTOM FIELDS. ¿SE NECESITA TENER LICENCIAMIENTO ADICIONAL?



WE HAVE VERSION:

v20.1.14 Pro Plus Edition





Thanks

Keny

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