Hi Keny!
Glad you reached out the answer has 2 parts:
1. With your license for incident tickets only you should be able to add custom fields here:
Settings> Customize> Fields Customization (Entities)

2. If you are interested also in Change/Request/Problem tickets this is an additional module called ITIL, reach out to our lovely Customer Success team for more information about what it includes and costs:
by email: success@sysaid.com or live chat

Let us know how it goes!
Cheers,
Maayan

kenisys
WHAT IS THE OPTION OR ROUTE TO CREATE A TEMPLATE WITH CUSTOM FIELDS. ¿SE NECESITA TENER LICENCIAMIENTO ADICIONAL?

WE HAVE VERSION:
v20.1.14 Pro Plus Edition


Thanks
Keny

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