Hi Keny! Glad you reached out :) the answer has 2 parts: 1. With your license for incident tickets only you should be able to add custom fields here: Settings> Customize> Fields Customization (Entities) 2. If you are interested also in Change/Request/Problem tickets this is an additional module called ITIL, reach out to our lovely Customer Success team for more information about what it includes and costs: by email: success@sysaid.com or live chat Let us know how it goes! Cheers, Maayan

kenisys
WHAT IS THE OPTION OR ROUTE TO CREATE A TEMPLATE WITH CUSTOM FIELDS. ¿SE NECESITA TENER LICENCIAMIENTO ADICIONAL? WE HAVE VERSION: v20.1.14 Pro Plus Edition Thanks Keny

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