| *Steps to reproduce* # # # *Actual results:* [REPLACE the TEXT with Actual Results]See attached +[name|^01_pics_without_links.png]+ screenshot for more details. *Expected results:* [REPLACE the TEXT with Expected Result]See attached +[name|^01_pics_without_links.png]+ screenshot for more details. *Additional information* [REPLACE the TEXT with Additional information] |
Best answer by Ioana Gotca
View originalHello,
From your explanation I am not sure exactly how would you like to be your new template, but in order to create a new template you need to go to Settings- Service Desk templates- Templates and create a new template. After that using the subtype that you linked to the template, you can add new fields or create new tab if this is what you need.
You can contact us via chat or open a new incident via email with more information about this and we will be happy to assist you.
Have a nice day!
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