Skip to main content

My laptop is not powering on. Please advise on how I can create a work order ticket number to resolve. 

Hi there,

SysAid Copilot is here with our AI Magic!

Here is the response we thought might assist you:

To address the issue with your laptop not powering on and to create a work order ticket for resolution, please follow these steps:

1. **Verify Power Supply**: Ensure that your laptop is properly plugged into a power source and that the outlet is functioning. Check if the power adapter and cable are in good condition.

2. **Check Connections**: Confirm that the power cord is securely connected to the laptop. If possible, try using a different power cord or adapter to rule out any issues with the original one.

3. **Power Cycle**: Perform a power cycle by disconnecting the power cord, removing the battery (if removable), holding down the power button for 15-20 seconds, reconnecting the power cord (and battery), and then trying to turn on the laptop again.

4. **Create a Work Order Ticket**: Since you're looking to create a work order ticket, you can do this directly within your SysAid system if you're an admin. Navigate to the Service Desk module, click on 'New' to create a new service record, and fill in the details of the issue. If you're not an admin or need further assistance, please click on the 'Create a Service Record' link located on the chat page or contact your SysAid administrator.

5. **Contact IT Department**: If the above steps do not resolve the issue, it may be necessary to consult with your organization's IT department for further diagnostic and repair.

Hi @mkrukiel,

 

Thank you for reaching out!

 

Please let us know if the answers provided by the Copilot bot solved your inquiry.

 

If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.


Reply