Question

${LinkToAttachments} URL in Admin Notification links to a 404 page

  • 8 August 2022
  • 1 reply
  • 30 views

Our SysAid server was recently configured to use https, and this required using the FQDN in the URL to access the site. However, the ${LinkToAttachments} variable in the Admin Notification emails still uses the hostname only in the URL. When the link is clicked, the admin gets a 404 page due to the link not being the FQDN. 

Is there a way to change the ${LinkToAttachments} variable to return the FQDN instead of the hostname only?

Example:

helpdesk:80/linktoattachment VS. https://helpdesk.domain.com/linktoattachment

 


1 reply

Userlevel 4
Badge

 Hi @sgrigg!

In order for the tags to update to the new links you need update to the serverURL in serverConf.xml which is located in ...SysAidServer\root\web-inf\conf

*any change in serverConf.xml requires restart of SysAidServer service

 

Let us know how it goes!

Cheers,

 

Reply