Mandatory category fields
We have SysAid set to create tickets if someone emails our support email box.
These tickets get created on the "DEFAULT" sub-type where it appears I cannot make the categories (inc second and third) mandatory.
Am I missing something obvious?
Thanks
Hi liam.bramwell,
You can use email rules based on key words to help you sort incoming emails to the right categories
Check out this guide for more details
Let us know how it goes!
Cheers,
Maayan
liam.bramwell
We have SysAid set to create tickets if someone emails our support email box. These tickets get created on the "DEFAULT" sub-type where it appears I cannot make the categories (inc second and third) mandatory. Am I missing something obvious? Thanks
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