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We have SysAid set to create tickets if someone emails our support email box.



These tickets get created on the "DEFAULT" sub-type where it appears I cannot make the categories (inc second and third) mandatory.



Am I missing something obvious?



Thanks
Hi liam.bramwell,



You can use email rules based on key words to help you sort incoming emails to the right categories

Check out this guide for more details



Let us know how it goes!

Cheers,

Maayan



liam.bramwell
We have SysAid set to create tickets if someone emails our support email box.



These tickets get created on the "DEFAULT" sub-type where it appears I cannot make the categories (inc second and third) mandatory.



Am I missing something obvious?



Thanks

Reply


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