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Hello,

In our SysAid setup, when adding the note field onto a sub type, the note field appears empty, which is what we want, but when we look at the request template where the note field is added, the note field has a note in it (like it's hard coded). Where can i go to remove that hard coded note?



Thank you in advance
Hi ggomez,

Open a ticket for our Customer Care and they will remove these for you, reachout by live chat or

through our Helpdesk

Cheers,

Maayan





ggomez
Hello,

In our SysAid setup, when adding the note field onto a sub type, the note field appears empty, which is what we want, but when we look at the request template where the note field is added, the note field has a note in it (like it's hard coded). Where can i go to remove that hard coded note?



Thank you in advance

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