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Notes not saving to an SR for users when using the Self Service Portal.

  • July 13, 2020
  • 3 replies
  • 115 views
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Frequently when my users are adding notes to SR in the Self Service Portal the notes are not being saved the SR this happens in both IE and Chrome. I have played with the compatibility view settings and it didn't help, have played with the IE zones and it didn't help. I can't be the only one experiencing this problem.
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    3 replies

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    Community Enthusiast
    • EvalNick
    • Community Enthusiast
    • July 16, 2020
    This is working in other instances. Open a chat or incident with support if you're still having issues.
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    • tfcumn
    • Author
    • New SysMate
    • July 17, 2020
    I have already opened multiple tickets with support and gotten nowhere for a resolution.
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    • tfcumn
    • Author
    • New SysMate
    • July 17, 2020
    After the user hits ok for the note they are instantly redirected back to this page.
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