Can someone explain in more detail how the Out of Office works? Apologies if this seems like an obvious question. I’ve set up the Out of Office on my account and have selected another Administrator but upon manually assigning a test ticket to me, it’s still sent to me and sits in my queue.
Many thanks,
Mel S
Hi
The Out of Office option will prevent tickets from being assigned to you via automation (i.e. routing rules, email rules, escalation rules). If another admin or yourself manually assign a ticket to you then it will remain in your queue.
This can be solved by creating a temporary escalation rule to move any tickets assigned to yourself to another admin.
If you require any further assistance, you can either open a service request via email or send me a private message with your email address, and I'll raise the ticket on your behalf.
Looking forward to your response.
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