Sometimes, SysAid likes to add a thousands separator in the ticket number, which might be just an aesthetic issue but I want users to see a very clear ticket number.
As an example, our email subject format in Customize > Notifications > Email to end user regarding a service record is:
${StatusNotification} - ${Title}
The rendered subject text is:
Regarding Service Record #1,037 Replacement personal phone
Can we agree that the ticket number should look like this: #1037 ?
Thanks,
Craig
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Hi craig.silver,
This is easily customizable through our translation file, simply change the appropriate fields (or all fields) from
{0,number,integer}
to
{0,number,#0}
Save the file and upload it back.
Let us know how it goes!
Cheers,
Maayan
craig.silver
Sometimes, SysAid likes to add a thousands separator in the ticket number, which might be just an aesthetic issue but I want users to see a very clear ticket number. As an example, our email subject format in Customize > Notifications > Email to end user regarding a service record is: ${StatusNotification} - ${Title} The rendered subject text is: Regarding Service Record #1,037 Replacement personal phone Can we agree that the ticket number should look like this: #1037 ? Thanks, Craig
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