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Prevent thousands separator in ticket numbers

  • 9 March 2022
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Sometimes, SysAid likes to add a thousands separator in the ticket number, which might be just an aesthetic issue but I want users to see a very clear ticket number.

As an example, our email subject format in Customize > Notifications > Email to end user regarding a service record is:

${StatusNotification} - ${Title}

The rendered subject text is:

Regarding Service Record #1,037 Replacement personal phone

Can we agree that the ticket number should look like this: #1037 ?

Thanks,
Craig
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Best answer by Maayan Karstaedt 16 March 2022, 10:26

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Maayan Karstaedt
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Hi craig.silver,
This is easily customizable through our translation file, simply change the appropriate fields (or all fields) from

{0,number,integer}
to
{0,number,#0}
Save the file and upload it back.

Let us know how it goes!
Cheers,
Maayan

craig.silver
Sometimes, SysAid likes to add a thousands separator in the ticket number, which might be just an aesthetic issue but I want users to see a very clear ticket number.

As an example, our email subject format in Customize > Notifications > Email to end user regarding a service record is:

${StatusNotification} - ${Title}

The rendered subject text is:

Regarding Service Record #1,037 Replacement personal phone

Can we agree that the ticket number should look like this: #1037 ?

Thanks,
Craig

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