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Sometimes, SysAid likes to add a thousands separator in the ticket number, which might be just an aesthetic issue but I want users to see a very clear ticket number.



As an example, our email subject format in Customize > Notifications > Email to end user regarding a service record is:



${StatusNotification} - ${Title}



The rendered subject text is:



Regarding Service Record #1,037 Replacement personal phone



Can we agree that the ticket number should look like this: #1037 ?



Thanks,

Craig
Hi craig.silver,

This is easily customizable through our translation file, simply change the appropriate fields (or all fields) from



{0,number,integer}

to

{0,number,#0}

Save the file and upload it back.



Let us know how it goes!

Cheers,

Maayan



craig.silver
Sometimes, SysAid likes to add a thousands separator in the ticket number, which might be just an aesthetic issue but I want users to see a very clear ticket number.



As an example, our email subject format in Customize > Notifications > Email to end user regarding a service record is:



${StatusNotification} - ${Title}



The rendered subject text is:



Regarding Service Record #1,037 Replacement personal phone



Can we agree that the ticket number should look like this: #1037 ?



Thanks,

Craig



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