Hey, I have two questions regarding the REST API. 1) How can I get archived tickets via the REST API? I only get an empty array whenever I try to access one of these, e.g. https://loparex.sysaidit.com/api/v1/sr?ids=5000 2) Is there a bug in the field total_time? The value and valueCaption always contain the ticket id but not the Total Activities Time we are looking for. For ticket #6000 that looks like that: { "key": "totalTime", "value": 6000, "valueClass": "", "keyCaption": "Total Activities time", "valueCaption": "6000" }, When I look in the frontend, I should get four minutes instead of 6000. And it’s exactly the same way for every ticket. Thanks a lot! Tamarah