Hey, I have two questions regarding the REST API.



1) How can I get archived tickets via the REST API? I only get an empty array whenever I try to access one of these, e.g. https://loparex.sysaidit.com/api/v1/sr?ids=5000



2) Is there a bug in the field total_time? The value and valueCaption always contain the ticket id but not the Total Activities Time we are looking for. For ticket #6000 that looks like that:

{

"key": "totalTime",

"value": 6000,

"valueClass": "",

"keyCaption": "Total Activities time",

"valueCaption": "6000"

},



When I look in the frontend, I should get four minutes instead of 6000.



And it’s exactly the same way for every ticket.



Thanks a lot!



Tamarah