## Automatically Reassign Tickets to Another Admin After Hours

To achieve automatic reassignment of tickets to another admin after hours, you can use the **Out of Office** feature in SysAid. However, this feature does not directly support time-based automation (e.g., after-hours reassignment). Below are some suggestions and workarounds:

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### Option 1: Use the "Out of Office" Feature
1. **Set Up Out of Office for the Admin:**
- Navigate to `Tools` > `Administrators`.
- Select the admin who will be unavailable after hours.
- In the **General Details** tab, locate the field **Out of the office, assign all new requests to**.
- Select the replacement admin from the dropdown menu.
- Save the changes.

2. **Enable the Field if Not Visible:**
- If the field is not visible, click on **Design Form** in the top-right corner.
- Move the field **Out of the office, assign all new requests to** from the **Available Fields** to the **Visible Fields** column.
- Save the form design.

3. **Limitations:**
- This method requires manual activation and deactivation of the "Out of Office" status. It does not automatically activate based on time.

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### Option 2: Use Escalation Rules for Time-Based Reassignment
Although the "Due Date" variable in escalation rules does not support hours, you can create a workaround by setting up a scheduled escalation rule:

1. **Create a Scheduled Escalation Rule:**
- Go to `Settings` > `Service Desk` > `Escalation Rules`.
- Click **New** to create a new rule.
- Set the **Mode** to **Scheduled**.
- Define the condition to trigger the rule based on the time of ticket creation (e.g., tickets created after a specific time).
- Set the action to reassign the ticket to another admin.

2. **Example Configuration:**
- **Condition:** Tickets created after 5:00 PM.
- **Action:** Reassign the ticket to the designated after-hours admin.

3. **Save and Test:**
- Save the escalation rule and test it to ensure it works as expected.

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### Option 3: Custom Script or Workflow
If your SysAid setup supports scripting or advanced workflows, you can create a custom script to handle time-based reassignment. This requires technical expertise and may involve:

1. Writing a script to check the ticket creation time.
2. Automatically reassigning tickets created after a specific time to another admin.

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### Option 4: Manual Reassignment
If automation is not feasible, you can manually reassign tickets created after hours by:

1. Filtering tickets by creation time in the Service Desk.
2. Reassigning them to the appropriate admin.

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### Additional Notes
- If none of these options fully meet your needs, consider submitting a **feature request** to SysAid for time-based "Out of Office" automation.
- For further assistance, feel free to reach out or open a Service Record.

Let me know if you need more help!