We have a number of Request Templates set up in our system. Some are marked as Visible to End User, others are not. If I, as a user, access my Self-service portal, the templates aren’t visible. How do I make them visible?
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Have you already established your Service Catalog? If so, you’ll need to create a Service Catalog Item for each template that you want to expose to the end-user via the self-service portal.
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