Require the Request User field be filled when an admin creates a ticket
I'm hoping this is a very simple setting I am overlooking but after a support ticket to increase the number of rows viewable in top section from three to four my admins have been able to create and close tickets without a request user being required. Considering there are only 2 closed tickets in the system with "none" as a user since 2014 and over 200 that are flat-out blank since the day of the change in April this year, I'm hoping I can just flip a bit without a support call.
If anyone can guide me in the right direction it would be greatly appreciated.
+3Hi Sean Et Cetera,
- go to the button "Design Form"! In the tab field select the entry "Top Panel" Mark the entry "Requested by" in the "Visible fields" field on the right. Check below that the option Required for Status is not checked
Thanks!
I knew it had to be somewhere, but I kept looking through everything under the gear, not the Design Form. That did it.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
