Set Relational multi-value list via escalation rule

  • 23 June 2020
  • 1 reply
  • 22 views

Userlevel 1
Love the new multi-value relational list option.

Is there a way to set multiple values via email rule or escalation rule?

We've tried a few different syntaxes (values separated by comma or space) but that hasn't worked although oddly enough the when separating by comma we do get two null values in the field.

1 reply

Userlevel 1
this is confirmed by SysAid Support to be a bug and that in effect the engineers did not consider this in their product design.

How is that possible? Was perhaps the second thing we as a customer, thought about.

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