Good morning,
Under Settings > General There is 'Notify the following users when a service record changes:'
It says on the 'i' icon that if I am the admin and I edit the SR, I will not receive a notification. Is there a way to change this so that if I add a note, it will send me a notification?
I wanted to test some things but I can't if I can't receive the notifications...
Userlevel 5
Hi Leon Symnz,
the best way to approach this will be to create a test user with your email and associate it to tickets to see what communication are going out and how they are received.
Hope this helped,
Cheers,
Maayan
the best way to approach this will be to create a test user with your email and associate it to tickets to see what communication are going out and how they are received.
Hope this helped,
Cheers,
Maayan
Leon Symnz
Good morning,
Under Settings > General There is 'Notify the following users when a service record changes:'
It says on the 'i' icon that if I am the admin and I edit the SR, I will not receive a notification. Is there a way to change this so that if I add a note, it will send me a notification?
I wanted to test some things but I can't if I can't receive the notifications...
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