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Here is the response we thought might assist you:
You define and see srSubType values in your own account. Two quick ways:
1) In the UI
- Go to Settings > Service Desk Templates > Sub-types.
- Select the Service Record Type (Incident/Request/Problem/Change).
- The list shows each sub type and its ID (that numeric ID is what you pass as srSubType).
2) Via API
- Call GET /api/v1/subtypes?srType={1|10|6|4}
- Each item returns its id and name. Use the id as srSubType in Create Service Record.
Notes:
- IDs are account-specific and auto-assigned; there’s no global list.
- srType values: 1=Incident, 10=Request, 6=Problem, 4=Change.
I get a 404 via API call to /api/v1/subtypes?srType=10
@thomas.walker Hope you are well.
Can you share more information about the end goal? The initial post was about creating a service record, but based on your comment, it seems you’re trying to get a list of request subtypes
srType is a required value when creating a request. Thus the trip down the road to discover what the values for srType are.
@thomas.walker It’s only required if it’s set as required on the template that you plan on using when creating the service record.
Just did a test using a template that doesn’t have the field as mandatory and a ticket was successfully created. Do you mind sharing a copy of the call that you used to generate the ticket? If needed, I will open a ticket with our CC team to help with this.
