Hi Anette,



First, check if you have it enables:

settings -> Self Service Portal -> Incident submission form -> on the "Sub-types" -> Design form -> If the "Video Capture" field is part of the "Visible Fields" list.



If the field wasn't added to the "Visible fields", add and test again.



If "Video Capture" was enabled but still doesn't work, reach out to our Customer Care team with some screenshots or video capturing the behaviour and they will help you figure it out.

support@sysaid.com



Let us know how it goes!

Maayan, SysAid Community Manager

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Hi Maayan,



thanks for your answer. That indeed was the problem. I added the "Video Capture" field to the "Visible fields". Now we can submit the incidents with video.



Have a nice day!

Anette

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Anette
Hi Maayan,



thanks for your answer. That indeed was the problem. I added the "Video Capture" field to the "Visible fields". Now we can submit the incidents with video.



Have a nice day!

Anette

Amazing, glad we could help!

Have a nice day too!

Maayan

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