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I am implementing Service Request functionality; my first step has been to create a subtype within the SR template area called “Onboard Employee”. I have created a template called “Onboard Employee Template” and assigned the subtype to it. All is well so far.

I’ve done a number of tests:

  • convert Incident to SR using the new template
  • create an SR using the new template

All again seems to be working fine.

However, at some point, a new subtype has appeared in the subtype list:

“Onboard Employee#1”

Looking at the list of subtypes, I actually have a number of similarly named subtypes, such as “DEFAULT#1”, “DEFAULT#2” etc.

  1. What’s making these subtypes?
  2. Is there an action or configuration that I can avoid that will prevent them from being created?
  3. Can I safely delete them?
  4. Or do they actually have a use?

Any advice would be appreciated!

Hi @chrisis , 

1 + 2 This behavior is by design for sub-type you create a template is created automatically to ensure 1:1 relationship. 

3 +4  Please do not delete them as it will potentially break the processes you have built. 

btw way if you are digging into workflow highly recommend you catch our session from SMART 2022:

Cheers,

 

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