Just recently, this functionally of sending support request through email have stopped creating service ticket in sys aid. We can create ticket manually by logging into sysaid portal and fill up the form from there.
The account for the email address is working fine as we can see in office 365 that email is received and forwarded to other recipients.
Our service contract have expired so we are asking for the good sysaid community’s help.
Any suggestions where to begin troubleshooting?
Hi
Is your inbox configured through OAuth 2.0? Here is guide for set up, and make sure your token hasn’t expired.
Let us know how it goes,
Cheers,
Maayan
Just recently, this functionally of sending support request through email have stopped creating service ticket in sys aid. We can create ticket manually by logging into sysaid portal and fill up the form from there.
The account for the email address is working fine as we can see in office 365 that email is received and forwarded to other recipients.
Our service contract have expired so we are asking for the good sysaid community’s help.
Any suggestions where to begin troubleshooting?
Hi,
Did you get anywhere with this?
Dom
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