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Our school district has a clinic run by a third party. I went over there to set them up on SysAid so they could put tickets in. I didn’t have their Google account set up when I was showing them how to use the system, so I logged into my account.

I went back over today with the Google account created and tried to show them how to do it with their account, but I was still logged in. I went to log out, but it continues to log me back in. It goes to the “you have logged out” screen, but when I click on the “go to login” screen I am still logged in. I can not seem to get logged out and stay logged out.

How do I log out and stay logged out? Any thoughts on what could be causing the issue?

I have deleted cookies, signed out of and logged back into the computer, and, as I said, logged out of SysAid numerous times to no avail.

The district uses Chrome and the third party uses Edge, so I am logged in over there in Edge.   

Hi @tyoder,

It seems that the issue has to do with Gmail’s SSO. In order to log out of the system, you’ll need to follow these few steps:

1) Log out of Gmail from your web browser through https://gmail.com 2) Clear cache and cookies - not just cookies :)

3) Access your SysAid URL and it will prompt you for credentials. Then, sign in with the relevant credentials. 

 

In case you’re still running into any issues, feel free to contact our support team via this link: 

https://csmp.sysaid.com/helpdeskintegration/chat-start.php

 

 

Thank you. I will try that as soon as I am able to.

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