Skip to main content
Morning all,



One of our admins needs to link to specific tickets from a spreadsheet, but there is an issue with the links sometimes taking them to he Admin portal.



I've tried a few different formats but sometimes the links still take the admin to the admin portal.



http://helpdesk/SREdit.jsp?id=33369&fromId=List

http://helpdesk/SREdit.jsp?id=33369

http://helpdesk/SREdit.jsp?QuickAcess&id=33369



I have made sure that the user is logged in, so that isn't the issue.



Does anyone have any suggestions?
Hi Terry,



I don't think I've encountered this issue before. I suggest opening a ticket with our customer support team for remote investigation where you could reproduce the issue in real-time.



Once a solution is found, please update this thread for anyone else who might encounter this issue :)



Thanks,

Danny
I also have this issue, no matter what URL i use i get redirected to the admin page
eldridge1988
I also have this issue, no matter what URL i use i get redirected to the admin page


Have you opened a ticket? If not, you definitely should - Customer Support Portal.



Also, you can let your Customer Success Manager, Jason, know that you're having an issue.



Cheers,

Dena

Reply


Terms & ConditionsCookie settings