Morning all,
One of our admins needs to link to specific tickets from a spreadsheet, but there is an issue with the links sometimes taking them to he Admin portal.
I've tried a few different formats but sometimes the links still take the admin to the admin portal.
http://helpdesk/SREdit.jsp?id=33369&fromId=List
http://helpdesk/SREdit.jsp?id=33369
http://helpdesk/SREdit.jsp?QuickAcess&id=33369
I have made sure that the user is logged in, so that isn't the issue.
Does anyone have any suggestions?
Hi Terry,
I don't think I've encountered this issue before. I suggest opening a ticket with our customer support team for remote investigation where you could reproduce the issue in real-time.
Once a solution is found, please update this thread for anyone else who might encounter this issue :)
Thanks,
Danny
I don't think I've encountered this issue before. I suggest opening a ticket with our customer support team for remote investigation where you could reproduce the issue in real-time.
Once a solution is found, please update this thread for anyone else who might encounter this issue :)
Thanks,
Danny
I also have this issue, no matter what URL i use i get redirected to the admin page
Userlevel 2
+1
eldridge1988
I also have this issue, no matter what URL i use i get redirected to the admin page
Have you opened a ticket? If not, you definitely should - Customer Support Portal.
Also, you can let your Customer Success Manager, Jason, know that you're having an issue.
Cheers,
Dena
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