Skip to main content

Hi there,

 

I’ve run into a bit of a head scratcher. The “Time to Repair” timer is still accumulating on a “Incident” service record that is in the “Waiting for Customer” status but I think I’m going blind. Is there something wrong with the below logic?  

 

(Service Record Type = Incident And (Status <> Closed Or Status <> Rejected Or Status <> Customer Test Or Status <> Waiting for Customer Or Status <> Workaround Or Status <> On Hold Or Status <> Resolved Or Category <> Releases))

 

Timer screenshot

 

 

 

 

Update:

 

Just modified the expression slightly, but its still going up:

(Service Record Type = Incident And Category <> Releases And (Status <> Closed Or Status <> Rejected Or Status <> Customer Test Or Status <> Waiting for Customer Or Status <> Workaround Or Status <> On Hold Or Status <> Resolved))

 

 

 

 

Solved, changed the OR statements to ANDs. 

Reply


Terms & ConditionsCookie settings