Hello. We have an issue where email integration is partly working.
Help desk tickets are created as expected when an email is received, and the person who raised the ticket gets notifications about status changes just fine.
The problem is that if we send a message from the ticket, the email is never received.
We noticed this around a week ago, when we had a complaint about lack of updates, but it may have been going on longer.
Does anyone have any ideas, please?
Thank you
##update
I opened the classic interface and tried from there - which succeeded. I then went back to spaces and that now works too.
