I support users who work shifts and need an easy way for them to communicate with their colleagues on the opposite shift to them. If I use the “cc” field in the incident form, does the cc’d user get copied in on all email notifications on the incident?
Page 1 / 1
You might also want to consider “Instant Message” if you want to send a heads-up to another admin.
You can select the “Instant Message” from the send message.
The message will be displayed as an “alert” on the bell once you log in.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
