I support users who work shifts and need an easy way for them to communicate with their colleagues on the opposite shift to them. If I use the “cc” field in the incident form, does the cc’d user get copied in on all email notifications on the incident?
Solved
Use of "cc" field in incidents
+2Best answer by alin.lupascu
You might also want to consider “Instant Message” if you want to send a heads-up to another admin.
You can select the “Instant Message” from the send message.
The message will be displayed as an “alert” on the bell once you log in.
+1You might also want to consider “Instant Message” if you want to send a heads-up to another admin.
You can select the “Instant Message” from the send message.
The message will be displayed as an “alert” on the bell once you log in.
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