+1
I support users who work shifts and need an easy way for them to communicate with their colleagues on the opposite shift to them. If I use the “cc” field in the incident form, does the cc’d user get copied in on all email notifications on the incident?
Best answer by alin.lupascu
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+1
You might also want to consider “Instant Message” if you want to send a heads-up to another admin.
You can select the “Instant Message” from the send message.
The message will be displayed as an “alert” on the bell once you log in.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
