Skip to main content
Question

When closing an incident, the page lingers on the closed incident page, instead of returning to the incident list

  • 22 August 2024
  • 1 reply
  • 25 views

As the title says - when closing an incident, the page lingers on the closed incident page, instead of returning to the incident list. In previous versions of Sysaid, when you closed a ticket, you were instantly brought back to the list of incidents. Now, the page just idles on the closed ticket page. You have to manually browse back to the incidents list. 

We would like to restore this behavior to the previous setting where it returns you to the incident list. 

Hello @Dan McDonald , 

 

Thank you for reaching out. I opened a ticket for this issue and I will follow-up via e-mail so we can further  investigate. 


Reply