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Workflow Notification Emails

  • March 9, 2020
  • 2 replies
  • 81 views

I am trying to setup a workflow notification that will send an email out once that action tab is activated. What I don't want is it to send that email again if the assigned to field is changed. We assign based on group and not individual. I know this was changed at one point to allow for this behavior but is there any way to turn it off?

2 replies

  • New SysMate
  • 1 reply
  • September 23, 2022

Set the assigned to none first then reopen (if you need to).. I think going back to selecting none on the assigned to would help prior to clicking apply/ok/reopen


Maayan Karstaedt
SysAider
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Hi @AnnHood 

Can you elaborate on the flow you are getting as opposed to the flow you want? 

Action item is assigned to group > notification sent

and then? 

Let us know,