We've had a couple of instances now where details have been saved in the notes field with incorrect content. Is there a way to edit the contents once applied?
Thanks for any help.
Edit Notes
Dear PingPong,
The notes works as a stamp so you can't remove it after you put it there however if you go to customize > appearance and disable the option Allow notes to be added only by using the "Add a note" button
so it want be as a stamp in the future and it will be as a regular field and you can add and remove text with out clicking the add note button.
Thanks Inna.
The notes works as a stamp so you can't remove it after you put it there however if you go to customize > appearance and disable the option Allow notes to be added only by using the "Add a note" button
so it want be as a stamp in the future and it will be as a regular field and you can add and remove text with out clicking the add note button.
Thanks Inna.
Thanks for that Inna. Like the idea of it being a stamp but just frustrating when you've made a significant typo or updated the wrong ticket!
Think we'll leave it as it is though.
Thanks Again
PP
Think we'll leave it as it is though.
Thanks Again
PP
Has anyone found a way to edit notes or activities. Why can we not fix a note that was typed wrong or put in the wrong ticket?
Userlevel 4
+3
Mike Hinkle
Has anyone found a way to edit notes or activities. Why can we not fix a note that was typed wrong or put in the wrong ticket?
Hi Mike,
we can see under this post:
https://community.sysaid.com/Sysforums/posts/list/8550.page
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