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We've had a couple of instances now where details have been saved in the notes field with incorrect content. Is there a way to edit the contents once applied?



Thanks for any help.
Dear PingPong,



The notes works as a stamp so you can't remove it after you put it there however if you go to customize > appearance and disable the option Allow notes to be added only by using the "Add a note" button

so it want be as a stamp in the future and it will be as a regular field and you can add and remove text with out clicking the add note button.



Thanks Inna.
Thanks for that Inna. Like the idea of it being a stamp but just frustrating when you've made a significant typo or updated the wrong ticket!

Think we'll leave it as it is though.

Thanks Again



PP
Has anyone found a way to edit notes or activities. Why can we not fix a note that was typed wrong or put in the wrong ticket?
Mike Hinkle
Has anyone found a way to edit notes or activities. Why can we not fix a note that was typed wrong or put in the wrong ticket?




Hi Mike,

we can see under this post:

https://community.sysaid.com/Sysforums/posts/list/8550.page

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