Hi Community,

I’ve tried to install sysaid agent, but the computer didn’t show up on sysaid asset lists. The log says the agent shut down. Anyone know how to solve this problem?

Here is the log : 

The current agent version 22.1.65.20
10/20/22 16:14:28:452 8P] VideoRecordingSettings::ReadVideoRecordingSettingsFromConfigFile The video ticket is enabled
10/20/22 16:14:28:494 8P] VideoRecordingDownloadManager::IsNeedToDownloadVideoEncoder The video encoder file exists and ready to use
10/20/22 16:14:29:909 9P] AgentStartupHandler::Init Start to init AgentStartupHandler
10/20/22 16:14:29:993 9P] AiHandler::Init Start to init AgentStartupHandler
10/20/22 16:14:30:653 0P] TeamViewerSessionManager::IsInstalledBySysaid The TeamViewer is not installed by SysAid
10/20/22 16:14:30:655 0P] TeamViewerSessionManager::StopTeamViewerService The TeamViewer not installed by SysAid
10/20/22 16:14:30:676 0P] AgentStartupHandler::Stop START: stop Agent startup handler
10/20/22 16:14:30:677 0P] AgentStartupHandler::Stop END: stop Agent startup handler
10/20/22 16:14:30:706 0P] DeviceManager::Dispose The Agent has been shutdown
10/20/22 16:14:30:748 0E] SendPeriodingStatus::DeleteTimers Exception: Occurred errCode 0, System Description Cannot access a disposed object.
10/20/22 16:14:30:885 0P] DeviceManager::Dispose The Agent has been shutdown
10/20/22 16:14:30:895 0E] HttpGetReqHandler::DeleteTimer Exception: Occurred errCode 0, System Description Cannot access a disposed object.
10/20/22 16:14:31:008 1P] SysAidSM::SysAidSWService::OnStop SysAid Agent service stopped

Thanks in advance,

Dullz