Hi everyone,
I’m currently working on a small integration project where I’m trying to connect data from a custom-built Texas Roadhouse menu website into our SysAid self-service portal. The goal is to display selected menu items and promotional content dynamically within a knowledge base or service catalog view, but I’m running into a few technical challenges along the way.
The website itself is built using a custom CMS structure with structured menu data (categories, prices, and descriptions). I attempted to pull this data into SysAid using an embedded iframe and later through API-based approaches, but I’m facing issues with inconsistent rendering, caching, and limited support for dynamic content inside the SysAid portal environment. Some menu sections load fine, while others fail or break formatting entirely.
Additionally, SysAid’s security restrictions seem to block certain external scripts and styles, which makes it difficult to maintain visual consistency with the original menu layout. I’ve tried simplifying the markup and using static JSON-based rendering, but that reduces flexibility and requires frequent manual updates whenever the menu changes.
Has anyone here successfully integrated an external content-driven website (like a restaurant menu or product catalog) into SysAid? I’d really appreciate guidance on best practices, supported integration methods, or whether this should be handled via a different SysAid feature altogether.
Thanks in advance for any insights or recommendations!
