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Just upgraded to latest Sysaid version

  • September 11, 2020
  • 2 replies
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After a succesful upgrade the SysAid service starts but we cannot access our sysaid helpdesk website. We get this error. Internal Error No#2 GSSException: Failure unspecified at GSS-API level (Mechanism level: Encryption type AES256 CTS mode with HMAC SHA1-96 is not supported/enabled) Anyone else seen this? Update: Contacted SysAid support and it was due to Database language issues. - Had to restore our Sysaid

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  • December 1, 2020
Solved with help from support. The issue was Kerberos Tags in ServerConf.xml and entry in Database.

  • 1 reply
  • February 17, 2021
Hi, have the same issue. What was the solution? Thanks.

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