Skip to main content

Just upgraded to latest Sysaid version

  • September 11, 2020
  • 2 replies
  • 123 views

Forum|alt.badge.img
  • Active talker
After a succesful upgrade the SysAid service starts but we cannot access our sysaid helpdesk website. We get this error. Internal Error No#2 GSSException: Failure unspecified at GSS-API level (Mechanism level: Encryption type AES256 CTS mode with HMAC SHA1-96 is not supported/enabled) Anyone else seen this? Update: Contacted SysAid support and it was due to Database language issues. - Had to restore our Sysaid

2 replies

Forum|alt.badge.img
  • Author
  • Active talker
  • December 1, 2020
Solved with help from support. The issue was Kerberos Tags in ServerConf.xml and entry in Database.

  • February 17, 2021
Hi, have the same issue. What was the solution? Thanks.