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After a succesful upgrade the SysAid service starts but we cannot access our sysaid helpdesk website.



We get this error.

Internal Error No#2

GSSException: Failure unspecified at GSS-API level (Mechanism level: Encryption type AES256 CTS mode with HMAC SHA1-96 is not supported/enabled)



Anyone else seen this?



Update:

Contacted SysAid support and it was due to Database language issues. - Had to restore our Sysaid
Solved with help from support. The issue was Kerberos Tags in ServerConf.xml and entry in Database.
Hi,



have the same issue. What was the solution?

Thanks.

Reply


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