I am having issues with my RDS server and whenever I go to uninstall it from the control panel I get a message an error has occured while trying to uninstall remote discovery service, it may have been already uninstalled. I checked and all the files are still there. how can I manually uninstall the program so I can try and reinstall. I have tried to install a newer version of RDS but the service will not start and I cant seem to find the file wrapper.exe
manual uninstall of RDS software
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SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
>
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
Re-install Sysaid RDS:
Open CMD and run these 2 comands:
sc stop sysaiddiscoveryservice
sc delete sysaiddiscoveryservice
Once done, go to Start > search for Regedit > open it
Go to HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node >
Delete the "SysAid Ltd." folder.
Then go to Program Files and rename the "SysAidRemoteDiscovery" to “SysAidRemoteDiscovery.old".
Delete this registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{5520501C-6C83-46E1-AF4D-B5CC8C75A7A8}
Restart the computer and re-install the RDS. (You can download the latest version from Settings > Network Discovery > Downloads.)
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