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Hello there,

We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).

As a result, I have several questions in mind:

While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?

Furthermore, I am curious about whether we need new licenses for the updated version.

Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.

Thank you for your assistance.

Kind regards

Peter

Hi Pedda,

The upgrade path only applies if you want to use the same DB that you are currently using. If you plan on using a new DB, you can install the latest version directly.

The upgrade is free of charge, you don’t need to pay anything extra.

 

However, if you want to use the same DB this is the upgrade path:

Upgrade Release Versions and Compatible Versions:

Release Date Compatible Versions
SysAid 23.2 July 3, 2023 22.3 and above*
SysAid 22.4 February 7, 2023 22.1 and above*
SysAid 22.3 December 7, 2022 21.4 and above*
SysAid 22.1 June 6, 2022 21.2 and above*
SysAid 21.4 January 31, 2022 20.4 and above*

 

The direct SysAidServer Upgrade Patches Links (64-bit):

v23.2.14

https://helpdesk.sysaid.com/CustomPage.jsp?pageName=download_05.html&fileName=OnPremUpgrade/23.2.14/SysAidServerPatch64.exe

v22.4.45

https://helpdesk.sysaid.com/CustomPage.jsp?pageName=download_05.html&fileName=OnPremUpgrade/22.4.45/SysAidServerPatch64.exe

v22.3.35

https://helpdesk.sysaid.com/CustomPage.jsp?pageName=download_05.html&fileName=OnPremUpgrade/22.3.35/SysAidServerPatch64.exe

V22.1.65:
https://helpdesk.sysaid.com/CustomPage.jsp?pageName=download_05.html&fileName=OnPremUpgrade/22.1.65/SysAidServerPatch64.exe

v21.4.45:
https://helpdesk.sysaid.com/CustomPage.jsp?pageName=download_05.html&fileName=OnPremUpgrade/21.4.45/SysAidServerPatch64_21_4_45_production.exe

 

Important: Make sure you backup your database before initiating a version upgrade.

Thank you iulian.olaru for your fast answer.

 

I’ve noticed that in the Documentations it isn’t mentioned if Windows Server 2022 is supported or not. Do you have any knowledge of this?

 

Regards Pedda

hi @Pedda we have customers, who use SysAid on that OS.
You can install and if you have any issues, let us know and we’ll be happy to assist 😊

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