Modify agent

  • 27 January 2023
  • 2 replies

Userlevel 4
Badge +4

We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.

How do I remove that from the windows 10 login screen?


Install method:

SysAidAgent.exe /VERYSILENT /URL /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y
is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N



Best answer by jsidoti 30 January 2023, 17:00

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2 replies

Userlevel 4
Badge +4

According to tech support


Yes, if you want to remove the Password Services feature from the agent installer set the option /ENABLESYSAIDPS to N.

In case this does not remove the Password Services feature at the logon screen, you can manually remove it.


1. Go to : C:\Windows\System32.


2. Delete the SysAidUnlckRstPasswd_08501.dll file

Userlevel 5

Love it @jsidoti when you find the answer and share with us! Thank you for being a great SysMate!