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Renew SSL Cert

  • 15 September 2022
  • 4 replies
  • 493 views

Could you please provide steps how to renew our current SSL certificate in SysAid Tomcat? Thanks a lot

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Best answer by Maayan Karstaedt 19 September 2022, 20:20

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Userlevel 5
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Hi @dave.fremeth 

I assume you are working with our On-Prem version? What version are you on? 

In general, the Tomcat version is updated as part of the SysAid upgrade when needed. Not sure when it was implemented but if you are on old version, highly recommend you upgrade asap. 

For more info about OP current version check here.

Let me know if this helped, 

Best, 

 

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@dave.fremeth double-checked with my awesome customer care team see here guide for 

SSL Configuration for SysAid In-House Edition
Let us know how it goes!

 

Hi, I’ve updated the path with the new cert name restart the sysaid server service and it still shows the old cert.

What else should I do?

 

Thanks

Ofir

 

Userlevel 3
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Hi @OfirMY

Please contact our support team who will be happy to help: https://www.sysaid.com/support

If you need anything else, don’t hesitate to reach out again :)

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