Sysaid agent generates error

  • 6 March 2023
  • 1 reply

The Agent is installed normally on the client machine, Java is updated and the operating system is updated, but the machine is not registered in the Sysaid console, in the Assets list. The following is the Log Record:
>03/06/23 12:57:41:570 [P] SysAidSM::SysAidSWService::OnStart SysAid Agent service started>03/06/23 12:57:43:800 [W] RegWrapper::GetValueEX Warning: Failed to get registry key: SOFTWARE:SysAid:InstalledProducts:SysAid Key: AgentSettingsID System error: 2
Failed to register Agent .


1 reply

Hi @daniel.rubiano,

Please make sure that the pre-requirements for agent deployment are met. 

Please check out our Agent Deployment guide:

If the issues continue, there are initial troubleshooting recommendations at the end of the guide. 

If you still require help, please write us here or contact support.