SYSAID SLOW performance

  • 23 November 2022
  • 1 reply


Why sysaid response slow to find information?. message “please wait” next , the information is displayed.


Do I have to do some maintenance in the database? or a special task? Please .

1 reply

Userlevel 5

Hi @kenisys 

A few things to check:

  1. What On-Prem version are you on? We recommend upgrading at least twice a year. 
  2. Check how much memory you have allocated for SysAid on your Java? Can be reviewed in the log wrapper file which is located in the sysaideserver/conf folder. Look what is defined as # Maximum Java Heap Size (in MB).

To further investigate this please reach out to our Customer Care team via live chat or open a ticket on our Customer Portal.

Let us know how it goes!