We have not upgraded SysAid in a while, and are still on v15.2 on a Linux machine. Based on information from support, I know that I have to upgrade to v16 as a first step. I have extracted the sp_linux_16_3.18.bin file to the server. When I run it and am asked to provide the server root directory, the entry that I provide is not accepted.



Based on where my logs and my current activation.xml file are located, my server root should be at /sysaid/apache-tomcat-7/webapps/ROOT. However, I always get this response:



sed: character class syntax is [[:space:]], not [:space:]

The server root dir:

Cannot find SysAid Server root directory



Does anyone have any suggestions?